At SuretyBonds.com, we believe thorough follow up puts our clients in the best possible position when it comes to fast, easy, and accurate bonding service, which is why we frequently reach out to clients regarding their pending, unpaid invoices. We want to be sure we accurately understand our clients' needs, especially when it comes to their preferred bond issuance and filing timelines.
That said, sometimes clients can feel confused about why they're receiving unexpected payment reminders by phone and/or email.
- Duplicate Submissions: You might have unintentionally submitted more than one identical bond request to our company. This means even if you purchased the bond you needed, you might still have an active, pending, outstanding invoice we're following up on.
- Multiple Different Submissions: You might have intentionally requested multiple, different bond types from us. This means if you purchased one bond but did not finalize your other purchase, you might still have an active, pending, outstanding invoice we're following up on.
- Unpaid Renewal: You might have an active bond with us that's in its renewal period. We typically start reaching out to clients about 90 days before their next renewal term is set to start to be sure the renewal invoice is paid on time.
If you're unsure why you're receiving unexpected payment reminders, call 1 (800) 308-4358 or email email@example.com, and one of our friendly representatives will be happy to help. We'll review your account and let you know why we've been reaching out to you by phone and/or email. If you no longer need an active bond you hold with us or are no longer pursuing a new bond request you submitted to us, we can easily close out your file so you stop receiving the unexpected correspondence.