At SuretyBonds.com, we're all about quality account management. There are a few reasons why a personal phone number must be provided for every individual associated with an account.
As a form of insurance, surety bonds are legally binding contracts. Our job is to be sure all documentation is issued correctly, so we might need to call to review or verify information as a part of our standard quality control protocol.
When bonds are up for renewal, we call our clients to give them plenty of notice to renew their bond to avoid a potential lapse in coverage that could cause problems for the entity holding the bond (also known as the "obligee").
In the event of a claim, surety providers need phone numbers to resolve and process claims directly with client principals.
Having accurate contact information keeps your account in good standing and allows us to deliver important communication to you quickly. We’re happy to add secondary phone numbers (such as a general business line) to your account for notification purposes, but we will still require personal contact information for the reasons listed above.
You can update your account information at any time by calling 1 (800) 308-4358 or emailing customercare@suretybonds.com.